Refund Policy

Familiarize yourself with our Refund Policy to know the procedures for refunds in case of cancellations or issues.

• Effective Date: 01 July 2023

  Thank you for choosing Alladeen Ride and Alladeen Drive. We strive to provide
  
  excellent service, but we understand that issues may arise. This Refund Policy
  
  outlines our approach to refunds.
  
  1. Refund Eligibility Refunds may be issued under the following circumstances:
  
  Double Charges: If you were charged multiple times for the same ride.
  
  Service Issues: If the service did not meet reasonable expectations (e.g.
  
  driver cancellation, excessively long wait times).
  
  2. How to Request a Refund To request a refund, please contact our customer
  
  service team at support@alladeen.co.za. Provide your booking details and a
  
  description of the issue.
  
  3. Refund Processing Time Refund requests will be reviewed and processed
  
  within 5 business days. If approved, refunds will be issued to your original
  
  payment method.
  
  4. Non-Refundable Fees Certain fees, such as cancellation fees or promotional
  
  discounts, may not be eligible for a refund.
  
  5. Changes to this Refund Policy We may update this Refund Policy from time
  
  to time. Any changes will be effective when we post the revised policy in the
  
  Apps.
  
  6. Contact Us For any questions regarding this Refund Policy, please contac
  
  us at Email: support@alladeen.co.za.